ADDITIONAL EXPERIENCE:

• MCI Customer Rep. MCI Neighborhood, Wichita, KS - USA
• Sales Representative JCL Travels, Dallas, TX - USA
• Auditor/GSR Econo Lodge, Wichita, KS – USA
• Shift Manager Wal-Mart, Derby, KS – USA
• Hardware Technician Arabian Computers, Manama, Bahrain
• Affiliate Marketing Manager Revenue Generating Website and Blogs
• Freelance Web Projects

Team Leader - Call Center Management & Administration
APAC Customer Service Inc.
600 South Tyler Rd, Wichita, KS – USA

• Supervised & coached a team of 24 Representatives for win back and win over calling.
• Documented performance of CSRs in training and makes recommendations to graduate, terminate or require additional training.
• Analyzed ongoing performance trends in order to make training & development recommendations.
• Worked with various departments’ subject matter experts as needed to develop, enhance or update training programs, including outlines, fact sheets, exams, and supporting documents.
• Regularly communicate with Sr. Training Staff to maintain product/service knowledge and ascertains additional training needs of CSRs.
• Managed Support & Employee Incentive Programs for many clients including SBC, Bell South.

Assistant General Manager - Accor Hotels
Motel 6 Accor Hotels
5736 West Kellogg, 67208, Wichita, KS – USA

• Supported the General Manager in the implementation of Company standards and procedures.
• Managed Staffing and Supervision: Supervised of all aspects of employment for property staff, including, recruitment, hiring, training, scheduling, supervision, motivation, coaching, retention, discipline and termination of employment of all on-site employees.
• Managed performance of welcome team, clean team, maintenance team, or other supervisors of staff as needed due to special circumstances or as requested by GM & Area Manager.
• Manage the profit and loss statement at the property level; made recommendations to Area Manager to develop and change local motel sales and marketing efforts.
• Auditing, administration of required paperwork and reporting and maintaining Bank deposits.
• Managed labor costs through proper scheduling based on employees’ strengths & experience while utilizing tools such as the Company’s labor standards.
• Responsible for the Safety & Security of Motel 6 Guests and Employees: Implemented coordination with the Company’s Safety & Security Department a safety & security plan for the property that addresses the specific needs of the property.
• Managed vendors, including landscape, security, cleaners, mechanical, and pest control.
• Troubleshooting & Setting up Computers, Network, Phone Line, and Credit Card Equipment.
• Provided support to General Managers in Wichita, Salina, Topeka, Missouri, and Kansas City.
• Relief Manager – resuming Job Responsibilities of General Manager when on leave or training.
• Ensured Company compliance with all local, state and federal laws at all times.