CCH, A Wolters Kluwer Business
9111 E Douglas Suite 200, Wichita, KS – USA
- Quality assurance testing and support for ProSystems fx, Tax Prep, Fixed Assets & Planning.
- Executed moderately complex tests according to established plans and scripts, document problems in an issue log, and retest software corrections to ensure problems are resolved.
- Identified, recommended and implemented changes to enhance the effectiveness of quality assurance strategies.
- Remote Online Support to Clients for Software Installation & Trouble shooting errors.
- Technical & Knowledge Support for CPA firms across United States, Canada and Australia.
- Reviewing & Filing Tax Returns for C-Corp, S-Corp, Partnership, Fiduciary and Individuals.
- Writing the knowledge base, error reports and Test procedures for client and new employees.
- Performing market research surveys on customer needs and requirements.
- Answering incoming customer calls related to the software programs.
